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Do you want to work for a company that really looks after its staff and offers excellent career progression and training? Do you have excellent customer service and communication skills? Would you like to have good working hours with no evenings or weekends, and the option of hybrid working once fully trained? If you answer yes to all of the above, this job might be for you! My client based in Avonmouth, Bristol (BS11) are looking for a number of Customer Service Advisors to join their fun and friendly award winning contact centre! Start date: Monday 10th June , temporary to permanent roles. As a Customer Service Advisor you will handle a broad range of calls from customers so the work is varied and challenging but they will give you all the training and support you need to be successful. What will I be doing as a Customer Service Advisor? Deal effectively & efficiently with all Customer Service related requests primarily via the inbound phone channel but when necessary via QMS/e-mail/webchat & taking responsibility for processing each query through to a satisfactory conclusion Work closely with other areas of the business, maintaining & developing collaborative relationships to support our customers Develop your product knowledge so you can help customers with technical queries Keep informed on marketing and promotional activity Keep records of all conversations & transactions on our in house system Undertake additional Customer Service related business activities including dealing with 1st line complaints As a Customer Service Advisor you just need to be a good communicator, a natural problem solver and comfortable picking up new systems and processes quickly. Benefits include: Great working hours, 8.15 - 5.15 with no weekend working and a range of shift patterns available, plus hybrid working after a period of training. £23,333 (£11.58ph) base salary with an annual performance related bonus which can be up to 3% 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance Heavily subsidised canteen on site serving a range of hot food and drinks Access to discounts and cashback across hundreds of retailers Huge discounts on full range of products, with up to 60% off own brand labels Option to purchase private healthcare at a subsidised rate On going training and support through learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications Liftshare scheme, share your commute to work with a colleague and save money, and the planet
Customer Service Representative - Bristol Salary: From £23400-£23400 Customer Service Representative - Bristol Starting at £ 23,400 per year Monday-Friday, 8:30am-6pm Bristol Lake view, Bristol, BS34 8SW Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients. Summary of the role: Due to the recent growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based next to Bristol Parkway, offering free and secure on-site parking or a short walk to local trains or buses. Our standard working hours are Monday-Friday flexible between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services) What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.PandoLogic. Keywords: Customer Service Representative, Location: Bristol, ENG - BS2 9NX