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Our client is a well know and established business in Redditch who are looking for a Customer Service Administrator on a 12 month fixed term contract ( with possibility for a permanent role for the right candidate) to join their small customer service team. They may be a small team but they look after their huge existing customer base with all operational aspects of the customer relationship offering the best service. This team is responsible for processing all the sales orders and liaising with other departments to ensure a smooth information flow and high standards. The Customer Service Administrators day to day duties include:- Monitoring and customer claims or queries and ensuring that you follow the issue right through to resolution. Following the order processing in the inhouse system: stock allocation, outbound delivery , invoicing and liaise with other departments to ensure that there is perfect management of the order process right from order received to delivery onsite to the customer. Processing customer returns and recording lost sales Follow up sales data and implement all necessary actions to reach division target. Maintain a good working knowledge of sales administration SAP operations and support implementation of process improvements in the system. Ensure you engage and inspire the team to provide superior Customer Service The successful Customer Service Administrator will have the following skills and experience:- Previous customer service / sales order processing experience Strong IT skills experience processing orders on inhouse systems Logistics experience would be a distinct advantage Good attention to detail Excellent customer service skills being able to manage queries , chase deliveries and provide customer updates. In return you can expect to receive a basic salary of circa £25,000. It's a 40 hour a week contract with an 8.30am start. The successful candidate will have extensive sales administration/ sales order processing experience. If you have experience within Automotive/ Distribution/ Logistics with a good understanding of stock management that will be a distinct advantage. If you think you have the skills and experience that my client is looking for then please APPLY with your updated CV and I will be in touch soon.
Are you an experienced Customer Service Admin? Are you looking for career progression? Are you a natural people person? The this could be the role for you! Due to continued business growth, our client in the Worcester area is looking for an experienced Customer Service Admin to join their fun and vibrant team! Benefits: Salary - £23,000 to £26,000 per annum Hours of work - Monday to Thursday 09:00am - 17:00pm, 16:00pm finish on Friday Office based role only. 33 Days Holiday (Inclusive of Bank Holidays) Employee Assistance Programme Free Parking Generous employee discounts on products. Social events. Pension auto-enrolment Role & Responsibilities: Process orders, manage dispatch, and generate invoices. Create customer quotes and distribute samples. Conduct sales and financial reporting. Monitor stock levels and manage reordering based on forecasts. Deliver exceptional customer service as the primary contact point. Prepare reports and support basic accounting tasks, including invoicing and payment tracking. Required Skills & Experience: (Preferred) Some experience in stock control. (Preferred) Some knowledge in interior and houseware trends. Proficient in MS Excel and Outlook. Professional telephone manner and confident answering inbound calls. Key attention to detail. If you are interested in this position, please apply through the advert! KSBirmingham Kelly Services are acting as an Employment Agency in relation to this role.? Should you choose to apply, your information will be processed in accordance with Kelly's?Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.? As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.