Communicate effectively in both Spanish and English, providing assistance to customers via phone, email, and chat.
General
As a Spanish Speaking Customer Service Representative, you will be a vital part of delivering exceptional customer experiences.
Fluent in Spanish and English, you will engage with customers through various channels, addressing inquiries, and resolving issues to uphold our client's commitment to top-tier service.
In this pivotal role, you will be instrumental in delivering a first-class customer experience by effectively managing our complaints and insight function.
We are seeking a dynamic and proactive Corporate Complaints & Insight Officer to join our clients team.
Key Responsibilities
Accurately record customer complaints in accordance with organisational policies and procedures.
You will be the lead for People and Culture leadership within the charity.
You will support the charity in becoming an employer of choice and and embed a new people and culture strategy to optimise the potential of their talented workforce.
A women's domestic abuse charity in central London, going through a period of transformation.