The MSP Account Manager is focused on growing and supporting the monthly MSP subscription business with existing and new MSP partners and vendors,as well promoting e92MSP services.The MSP Account Manager will be the first and daily point of contact for our MSP partners,so enthusiasm,service quality,product knowledge and a commercial focus will be key attributes.
Key activitieswill include: Be the key go-to contact for the MSP partner Maintain up to date contact details inCRM Establish pro-active relationships with key contacts and knowledge of their business and services Regular account profiling to help introduce future MSP services Monitor MSP monthly growth rates and KPIs.
You'll work closely with the other e92plus teams,in particular the Vendor Managers,Technical Services and Marketing Services to ensure the team are fully trained and knowledgable,levering the technical services available for new and existing partners,and working closely with marketing on partner recruitment,through-partner demand generation,and virtual and in-person events.
This is a busy and varied role, with responsibilities including
Managing administrative tasks such as updating customer accounts and dealing with correspondence.
Handling customer enquiries via phone, email and online chat.
General
Kenneth Brian Associates are working with a long-established and successful company based in Chessington, who have a rarely available opportunity to join their Customer Service team.
My client is an award-winning large format print and graphics company, looking for an experienced PRODUCTION COORDINATOR / SCHEDULER to join their team.
This role is suitable to anyone within the Large Format Graphics and / or Signage industry, looking for a new exciting opportunity with a successful company.