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Our client is a specialist Company providing essential service. they have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team. Part Time Hours: Mon - Thurs 5-8pm and Sun 10am-4pm (Please only apply if you are happy with this Summary Duties and Responsibilities of Role: To make outbound calls to customers who have recently enquired through various marketing channels about our direct cremation funeral plans. Achieve department sales conversion targets whilst delivering excellent customer service. Sale calls to be made in line with the Company's process and FCA regulations. Key Skills Required: Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable. Productivity?- Be results driven with ability to achieve work towards KPI's set on production, quality and customer service skills. Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way. IT Skills?- computer literacy and knowledge of MS Office. Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company. Proven Track record of: Telephone sales experience (preferred minimum of 1 year) Success within a target driven environment Delivering excellent Customer Service Working in accordance with detailed procedures Flexible approach with ability to adapt quickly to meet business needs Personal Attributes: Excellent interpersonal, communication and listening skills at all levels Able to demonstrate empathy, sensitivity, kindness and patience Resilient with a real desire for success and helping others Can-do attitude, self-motivated High level attention to detail and accuracy
Our client is a specialist Company providing essential service. they have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team. Part Time Hours: Mon - Thurs 5-8pm and Sun 10am-4pm (Please only apply if you are happy with this Summary Duties and Responsibilities of Role: To make outbound calls to customers who have recently enquired through various marketing channels about our direct cremation funeral plans. Achieve department sales conversion targets whilst delivering excellent customer service. Sale calls to be made in line with the Company's process and FCA regulations. Key Skills Required: Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable. Productivity?- Be results driven with ability to achieve work towards KPI's set on production, quality and customer service skills. Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way. IT Skills?- computer literacy and knowledge of MS Office. Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company. Proven Track record of: Telephone sales experience (preferred minimum of 1 year) Success within a target driven environment Delivering excellent Customer Service Working in accordance with detailed procedures Flexible approach with ability to adapt quickly to meet business needs Personal Attributes: Excellent interpersonal, communication and listening skills at all levels Able to demonstrate empathy, sensitivity, kindness and patience Resilient with a real desire for success and helping others Can-do attitude, self-motivated High level attention to detail and accuracy
Customer Service Advisor Salary up to £27,000 Permanent Full-time Based in Basingstoke Hybrid working REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual with a background in Customer Service. As a Customer Service Advisor your duties will include but are not limited to: Case manage complaints on behalf of our customers through to resolution Work closely with the teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed Engage with the customers to understand how the issues are affecting their lives and prioritise your caseload accordingly Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions Provide customers with regular updates on the progress of their complaint If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office. To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.