Posted by Proactive Personnel Ltd • £25K/yr to £35K/yr
The Customer Service Manager will lead and manage the customer service function to ensure exceptional service is delivered to all customers.
Proactive Personnel are currently recruiting for Customer Service Manager for one of our clients in Miles Platting
This role will focus on setting clear service standards, responding to customer enquiries, overseeing daily operations, and implementing strategies to improve customer satisfaction, loyalty, and retention.
A high growth ecommerce business are seeking a permanent Customer Service Manager to join their team.
This is a newly created role, leading a team of 3 customer service advisors, with the view to further expand, develop and implement processes within the customer service department.
As Service Manager, you will oversee and manage customer service and support operations in the Technology Department, leading teams to provide exceptional service to our global community of travel professionals and head office colleagues.
We're looking for an experienced Service Manager who is passionate about delivering excellence when it comes to customer service and service performance to lead and inspire multi-disciplinary teams.
Take the next step in your career with a company that welcomes your ideas and experience.
Our businesses cover electrical wholesale, energy management, EV charging and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group- they are in essence a global trading business.
As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.
ESL connects the demand and supply of industrial electrical components.
Outbound calls to existing customers in order to generate (additional) sales;.
General
Customer relationships will be built by using a multi-contact and online approach adhering to customer preferences.
Secure the sales plan realization by retaining and growing profitable accounts and strengthening customer engagement as defined in the Customer & Sales coverage model and strategy.