My client, a membership organisation is currently recruiting for a Customer Service Manager.
The main purpose of this role is to provide excellent customer service to their members, learners and prospective applicants for individual, course and consultancy accreditation.
Working Model: Working from home (UK) with co-working twice a month (Warwickshire) and quarterly team meetings
To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.
Responsibilities
Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.
General
Our international client based in Blackburn, Lancashire requires an experienced Customer Service Administrator to join their team for a minimum period of 6 months.
As a Customer Service Administrator reporting to the Customer Relations Manager, you will be responsible for ensuring excellent communication exists between the business and their customers along with resolving and responding to customer queries received.
You will proactively build and develop relationships with existing clients.
Responsibilities
Build and maintain excellent customer relationships.
Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets.
General
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available.
The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner.
We are looking for a dedicated Customer Service Sales Admin to join the team of our client.
The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department.
Joining a small collaborative team, you will be heading and managing B2B contact queries, managing stock intake volumes, document control, order processing & handling manual customer queries.
Are you an ambitious Customer Service Rep looking for a new career?
Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client's friendly vibrant team on a temporary permanent basis!