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SF Recruitment are working with a business based in Tamworth who are looking for an interim Customer Services Manager £17.50-20 per hour Customer Services Manager duties: - Client Relationship Management: - Serve as the primary point of contact for assigned clients, fostering strong relationships based on trust and excellent service. - Understand client's needs, objectives and challenges to proactively provide tailored solutions. - Identify opportunities to upsell or cross-sell services and solutions to existing clients, contributing to revenue growth. - Develop strategies to improve client retention rates as well as conversion of sales quotes to orders. - Team Leadership and Continuous Development: - Empower, lead, and manage a team of sales and customer service representatives, providing guidance, training, and mentorship. - Set performance goals, expectations, responsibilities, conduct performance evaluations, and foster a collaborative positive team culture. - Co-ordinate team efforts to deliver consistent and high-quality service to all clients. - Motivate the team and foster a competitive result driven environment that contributes to overall business growth. - Sales Strategy and planning: - Develop and execute strategic account plans for key clients, maximising sales, and growth opportunities. - Monitor account performance, track key metrics, and identify areas for improvement. - Develop and execute sales strategies to achieve revenue targets and company objectives. - Set sales goals and targets for the team and create action plans to ensure their achievement. - Sales Process Optimisation and visibility: - Responsible for streamlining and optimising the sales process to enhance efficiency, effectiveness, and customer experience, Including input from KAM. - Collaborate with KAM and Production Manager to align sales strategies with promotional efforts and product launches/focuses. - Identify bottlenecks and challenges in the sales cycle and implement solutions to overcome this. - Ensure visibility of orders and updates to the wider team. - Issue Resolution and Escalation: - Address and resolve client inquiries, issues, and concerns promptly and effectively. - Liaise with appropriate internal teams regarding complex issues to ensure timely resolution and clear communication to clients.