Job Overview: We are seeking a dedicated and experienced Operations Manager to oversee the day-to-day running of the Service Centre.
The successful candidate will focus on enhancing customer satisfaction, managing a team of 20 service engineers, and ensuring efficient service delivery in alignment with our key performance indicators (KPIs).
Candidates with an engineering background will find this role particularly fitting, as it requires a deep understanding of technical processes and effective team management.
Posted by Hays Specialist Recruitment Limited • £60K/yr to £65K/yr
Our client, an incredibly established Delivery/Logistics business, are looking to recruit an experienced Leader to oversee their Customer Service/Operations/Courier team(s) (40 FTE).
Working in a fantastic Central London location, this is a fantastic opportunity for the right candidate!
Our client have been established for close to 30 years and are one of the UK's leading Logistics/Delivery networks, offering services both across the UK and internationally on a 24/7 basis.
Wilmington plc is on a mission to revolutionise our customer service operations, and we are seeking a proven leader to drive this transformative change.
General
Reporting directly to our Group COO, this is a rare opportunity for you to lead the transformation of our customer service teams in line with our recent investment in a single technology platform across our training businesses: Mercia, ICA, CLTI and Bond Solon.
Customer Success and Operations Director - Hybrid
What We Can Offer You: Competitive Salary, Annual Performance-Related Bonus, Share Scheme, Life Assurance, Additional Holiday Purchase and Access to Wellbeing Resources.
I am currently recruiting for a Operations Service Manager responsible for the operational running across 3 different sites.
You will report directly to the Regional Manager while working closely with other Operational Service Managers taking responsibility for 3 site operation teams to ensure alignment with organisational goals.
Robert Half are excited to be recruiting for a brilliant organisation.