The Central Operations Shift Manager ensures a positive delivery experience of orders by planning delivery stations daily headcount from a central perspective.
Please note this is 1 year Fix Term ContractThis position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences.
We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.
Reporting into the IT Service Director, the Connells Group Head of IT Service Operations will be initially responsible for delivery of Major incident, Problem, Change enablement and Service introduction disciplines across the Group.
Due to exciting expansion, this leading Biggleswade based organisation are looking for a self-motivated, hard-working and proactive Customer Service Coordinator to join their established team and play a key role to support business growth.
This is a busy role with varied daily duties where you will deliver the highest standards of customer care via telephone and email, resolving queries, administering bookings, raising delivery paperwork and other tasks as required.
£23,500 - £25,000 per annum - Monday to Friday 9am - 6pm - Company Pension - Annual Bonus - Onsite parking
In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
Other duties include: Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions.
Reporting in to the Warehouse Operations Manager, you will lead the operations of the warehouse night shift in line with finance targets and legal compliance whilst achieving the best possible level of service excellence to internal and external customers, delivered through effective engaging and motivational leadership.
Warehouse Manager Nights
We are currently looking for a Warehouse Manager to join our night team in our Bedford depot.
Working pattern: 3-4 varied shifts over 7 days including early mornings from 6am, afternoons, late evenings until 10pm and weekends, to be discussed at interview