Posted by AUCTORO RECRUITMENT LIMITED • £65K/yr to £80K/yr
The Customer Operations Manager is pivotal in overseeing the operational aspects of customer service while ensuring alignment with broader Customer Service strategy.
We are working with an industry leading client on the lookout for a Customer Operations Manager to join their team in Warwickshire.
This role ensures effective service delivery that meets company standards and customer satisfaction goals, primarily by managing team leaders and supporting strategic initiatives across customer journey stages.
Our client, a well-established provider in the Storage & Distribution industry, is seeking a Customer Service Operative to join their team in Droitwich.
They are a highly successful, well-established family owned business who are extremely proud of their history!
General
Contract Details: Temporary to Permanent Opportunity, Full-time (40 hours per week), Monday to Friday 07:45-16:45 (1-hour unpaid break each day)
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
The Customer Services Manager is responsible for managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.
This role offers hybrid working - hours are Monday to Friday plus bonus.
Posted by Pertemps Northampton • £23K/yr to £25K/yr
General
Our client based in Northamptonshire require a Customer Service Operations Co-ordinator to join the office to provide administrative support to the engineering team.
Responsibilities
Provide administrative support to the Customer Services Team as directed by the Customer Service Manager/Team leader.
Provide administrative support of the Technical Services Department Vehicle Fleet as and when required.
Posted by Macildowie Recruitment and Retention • £24K/yr to £26K/yr
Overview
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
General
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Key responsibilities
Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA.