Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
3 years customer service contact centre experience needed
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
Our client, are looking for a competent Customer Relations Office who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers Satisfaction and Customer Texting Service.
Working in a contact centre environment you must be focused on delivering customer service excellence to ensure the right outcome are achieved.
You must have a positive, professional, and versatile attitude at all times.
The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
They pride themselves on our dedicated Customer Service team, who work tirelessly to ensure the needs of our community are met.
We are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the local community.
Are you looking for your next role within Customer Service?
Is providing an excellent level of service to both internal and external Customers your passion?
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