My client is looking to recruit a Customer Service Administrator to work out of their main office in Bootle, Liverpool.
The main purpose of your role is to manage customer queries which will predominately be online/email/live chat, whilst ensuring excellent customer service is delivered at all times.
The job will initially be office based but will then offer the opportunity to work from home on a hybrid basis after 3 months.
As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment.
Duties
- Ensure inbound and outbound calls are handled efficiently and professional manner.
The role will be to ensure that all incoming calls are dealt with in a timely and efficient manner that customer relationships are strengthened, and customer experience is enhanced.
Proactive Personnel are recruiting for a permanent position offering security and experience in customer Service.
As our clients Customer Service Manager, your role will be responsible for the development and delivery of a Customer Service Strategy that puts our client's customer front and centre of everything they do.
Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business.