At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool area
Fully office based: discussion over hybrid working after training
My client is looking to recruit a Customer Service Administrator to work out of their main office in Bootle, Liverpool.
The main purpose of your role is to manage customer queries which will predominately be online/email/live chat, whilst ensuring excellent customer service is delivered at all times.
The job will initially be office based but will then offer the opportunity to work from home on a hybrid basis after 3 months.
We are looking for enthusiastic Customer Service Advisors with a passion for customer service to join a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls, and email queries relating to the Pension product.
The office is based in central Liverpool and will require you to be onsite for the duration of the contract.
Candidates will be required to work 37.5 hrs per week Monday to Friday 9 5.30.
As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment.
Duties
- Ensure inbound and outbound calls are handled efficiently and professional manner.
A customer service advisor is required to provide excellent service support for various inquiries and complaints while maintaining a high level of professionalism.
This role is pivotal to the success of a customer-centric not-for-profit organisation located in Liverpool.
The company is a not-for-profit organisation with a strong presence in the charity sector.
An exciting opportunity for a Customer Service Advisor to join one of the North West's leading legal practices, based in Liverpool city centre.
You will be working within the first response team, speaking to new customers and being the first point of contact to the clients and obtain clients details, checking eligibility or a claim.
Our client is one of the North Wests leading Legal practices, specialising in Personal Injury, Defamation, Clinical Negligence and Professional Negligence, based in Liverpool.