A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or experienced support professional to work as a Customer Support Engineer, joining a market-leading disruptive software technology firm in London.
Offering excellent training, career progression, and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house.
This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field.
You will have a knack for troubleshooting and an electrical background, we want you to join us as a Customer Support Engineer / Technical Support Engineer
Are you an electrically savvy problem solver with a passion for technology?
Based out of our state of the art modern and spacious offices in Warwickshire.
We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks.
General
Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
Our highly reputable client in East Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.
The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.
Due to location, candidate will ideally have access to their own transport.
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
General
About The Role
Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office.
You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.
The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.
The successful Customer Support Engineer will support our customers and our representatives, understanding their needs, identifying solutions and providing technical support.
This role involves
Networking: Identifying and qualifying additional sales channels and OEM customers and connecting to our customers through social media?
Providing technical support: Growing our business with research institutes through management of our 3rd party sales channels and supporting our OEM inquiries, providing technical support and quotations.