We're seeking a dynamic & dedicated Customer Service Assistant to join our clients' industry-leading team in Crawley.
Their dedication to quality and constant innovation has positioned them as a global powerhouse, offering a comprehensive suite of products that enable dentists to improve the lives of patients by restoring their smiles and oral health.
About the Client
Our client is a global leader in dental implants, restorative materials and CADCAM prosthetics and for over 60 years, they have been at the forefront of ground-breaking advancements in dentistry.
Posted by First Recruitment Services • £26K/yr to £28K/yr
As a Customer Service Administrator joining a well-established distribution company based in Crawley, you are expected to provide administrative support.
A Customer service team member will be working with purchasing maintaining accurate and up-to-date purchase order and warranty records.
You will be a crucial link between customers and suppliers, ensuring that customers are informed about their delivery statuses and pro actively following up with suppliers for any necessary details.
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.