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We are seeking a dedicated Customer Service Advisor, who will provide top-notch service to our clients, resolving issues efficiently. Must be confident in technology and computer literate. Client Details This is a large-scale, well-established company based in Eastbourne. Known for its innovative solutions and commitment to employee development, this company has a significant presence in the market. Description Responsibilities for a Customer Service Advisor are: Provide exceptional customer service to all clients Handle customer inquiries, both telephonic and by email Identify and escalate priority issues to the relevant departments Document all call information according to standard operating procedures Follow up with customers, when necessary Participate in team meetings and training sessions Strive to meet or exceed service and performance goals Stay abreast of new products, services, and policies Profile A successful Customer Service Advisor should have: A passion for customer service and problem-solving abilities Excellent communication skills, both written and verbal Ability to work as part of a team in a fast-paced environment A flexible approach to work, including the ability to work shifts A proactive attitude towards learning and developing new skills Job Offer A competitive salary, ranging from £25,000 to £27,500 per annum An inclusive and supportive company culture Opportunities for professional development and growth Conveniently located in Eastbourne, a vibrant town with excellent facilities