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Customer Service Advisor Portsmouth £11.53 Temp to Perm Full time - 37.5hpw IMMEDIATE START My client are a Waste Management company based in Portsmouth who are looking for professional Customer Service advisors to join the team due to growth. The role will be to provide an excellent service as first point of contact to all customers in line with company standards. Arranging the most effective waste solution for the customer and proactively seek opportunities to upsell to customers. Resolve problems by clarifying issues and providing solutions, escalating unresolved problems when appropriate. Requirements Provide an excellent service as first point of contact to all customers in line with company standards. Arranging the most effective waste solution for the HIPPO customer and proactively seek opportunities to upsell to customers. Resolve problems by clarifying issues and providing solutions, escalating unresolved problems when appropriate. Identify the most suitable waste solution and capture all the relevant details from the customer in the system in an accurate and efficient manner, processing payments when required. Resolve customer complaints in a professional manner, ensuring you provide a resolution adhering to the Company's procedures and escalate where appropriate. Proactively seek opportunities to effectively upsell DS packages to customers, making them aware of promotions and reinforce the benefits. Complete tasks as required and support other departments within the business when requested to do so Apply now or call Lynsey for more info Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Hybrid working ; This position will allow you to work 2 days at home and 3 days in the offices. Note: This is a varied position where 80% of your enquiries will be email based the other 20% will be telephone based and no two enquiries will be the same . Salary : £25000 plus a 5 % bonus Plus Fantastic benefits which are listed below : Hours :Monday Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Executive to join the business. As a Customer Service Administrator, you will be responsible for Manging client accounts , responding to customer enquiries within agreed timeframes. Managing various enquiries via email , prioritising in list of importance (80%) Assist customers via the telephone (20% ) Managing business customer relationships Handle general customer communication from the initial point of contact through to completion. Manage complaints where required. Liaising with third parties and internal departments to support each customer enquiry. Transfer calls to relevant departments. Complete various administration Experience required. Previous telephone-based customer service / call handling experience is required. Strong communication skills and experience Good written communication skills Good administration experience Have the ability to multitask and spin lots of plates whilst working to deadlines. Good knowledge of Microsoft Office, particularly Excel and Outlook Benefits include : Hybrid working Pension - up to 15% contribution Employee car scheme Well-being hours Employee car scheme Gym memberships Car schemes Holiday of between 25- and 30-days dependant on level of service Enhanced maternity , paternity and premature baby leave Learning hours.