You will be responsible for delivering a first-class Customer Service across their full range of products and services and enabling an efficient office environment.
Our client is a successful, small business who work with large corporations across the country, supporting their customers with all areas of desktop IT support and telecoms support.
Due to team expansion, they are looking to acquire the services of an
A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed.
If you thrive on the challenge and you're at your best when you're busy, you'll fit right in!
In this role you will
Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers.
As Account Executive/Customer Service you will be responsible for the customer service functions for all accounts as well as managing a specific portfolio of small to medium sized customers.
Our client, based in Northampton require an Account Executive/Customer Service individual to join their team to strengthen existing customer relationships and expanding products into existing customers and increasing customer satisfaction.
Responsibilities
Manage the administration, order placement, customer calls for all accounts.
Answer account holder query calls, provide basic technical support to our account holders, respond to email queries using Freshdesk ticketing system, processing account holder applications, provide sales advice to new account applicants, provide advice to existing account holders, raise credit and debit invoices and make adjustments to accounts.
General
They are looking for energetic and motivated graduates to join our small but friendly customer services team based in Northampton.
Our Client is fast growing multi-award winning Group of businesses providing Debit/Credit Card Processing Facilities to small businesses, retailers and charities.