In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
Duties
Dealing with a high volume of inbound and outbound calls.
Come and join our clients team based in Surreyas an Accounts Processing Assistant with immediate start:
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of the client including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
The Role
This is an important, customer facing role supporting the provision of excellent customer service, administrative and financial functions.
Working as part of our friendly and supportive Customer Services team, you will be handling inbound calls from residents, businesses and visitors resolving as many as possible at first point of contact.
About the role
Duties also include handling enquiries received via email and through our online forms, occasional face to face duties at our reception and other administrative tasks as required.
With training and as one of their Customer Service Associates, you will become responsible for providing an efficient and effective administration and customer service to their existing customers regarding their Mortgage, Investment and/or Savings Accounts.
These are not your usual automated roles and will is a mix of varied administration and customer services, where you will be involved in:
Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development?
We are currently working with an established and highly passionate business in Guildford who are on the hunt for an enthusiastic Customer Service Advisor to join the friendly team.
£25,000 plus 24 days holiday BH, Pension, private healthcare, Hybrid working, discount on staff products, supportive team culture & SO MUCH MORE!!