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Part-Time Customer Service Assistant, Birmingham, B4 Temporary Ongoing - £11.44 per hour - Weekly Pay - Immediate Start 24 hours/3 days a week on a rotating schedule, including weekends Great opportunity to join a dynamic team at a bustling student accommodation in Birmingham. We are seeking a proactive and motivated Customer Service Assistant with excellent front of house skills to provide exceptional support and service to our residents. Key Responsibilities: Respond to and resolve student inquiries Manage incoming deliveries Process rent payments Provide reception and customer service assistance Maintain and update IT systems Support the Manager in all areas, including marketing and sales Prepare reports and documentation Participate in face-to-face marketing activities Conduct room inspections Qualifications and Experience: Proven Customer Service, Front of House or Reception experience Hotel experience would be an advantage Friendly and approachable demeanour Strong problem-solving skills Ability to take initiative Skilled in handling sensitive issues Team player with a positive attitude Proficient in IT Apply now for immediate consideration. (Ritz Rec Emp Bus)
Overview Job title: Customer Service Administrator Hours are 8.30 am to 5.00 pm Mon-Thurs & Friday 8.30 am - 4.30 pm Temporary role 3-6 months £13.33 Ridgeway, Quinton, Birmingham On site parking Do you excel when it comes to customer service? Have you got experience liaising with various stakeholders and coordinating accordingly? Do you like to manage the whole process from start to finish? Do you want to work for an established organisation with a fun and friendly team? If so, keep reading. The main purpose of the role is to assist the Customer Care Team in to deal with a variation of customer queries and problems. This team is passionate about delivering outstanding service to the client and customer base. Liaise with customers on a day to day basis Managing effective resolution - ensuring a high level of customer satisfaction Assist in organising and coordinating stakeholders Take telephone calls from our clients and customers Respond to client and customer emails. Keep customers informed and updated Record and schedule works About you? Experience in customer service / coordination Experience working for a housing organisation Experience dealing with home defects/claims Proven ability to deliver an exceptional level of customer care and deal with a variety of complaints and enquiries Able to communicate at all levels Natural problem solver and ability to think on your feet Inputting accurate details on the system Be able to work in a fast paced environment Have meticulous attention to detail Ability to work under pressure Able to manage a process IT Savvy Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.