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Customer Service Advisor Temp - 2 months Full time - 35 hours Office based Our client Morgan Hunt are working with a local housing association who are looking to recruit a Customer Service Advisor in Manchester on a temporary basis for approximately 8 weeks. This role is 35 hours per week, and office based. The role - Customer Service Advisor Answer all calls, emails and deliver correspondence in a timely manner. In particular, respond directly to enquiries regarding repairs, applications for housing and other non-specialist matters on behalf of the housing services team. Transfer calls to, or take messages on behalf of, other Association staff. Receive all visitors to reception in a friendly and efficient manner. Ensure the relevant staff member is informed of their arrival. Offer refreshments, as required. Ensure on a weekly basis that all reception displays are updated and current. Maintain adequate supplies of refreshments. Record incoming post and pass to Chief Executive or other management team member, in a timely manner. Ensure outgoing post is franked and processed ready for Post Office collection. Issue works orders/confirmations, and other standard printed information, as requested. Maintain adequate supplies. Maintain time keeping records for all staff, in a consistent manner. Provide reasonable cover for colleagues during their absence. Maintain and update all relevant procedure manuals i.e. maintenance, lettings and reception, as required. General administration duties and telephone surveys Take accurate and appropriate information from tenants reporting repairs by telephone, in person or by post to enable their repair to be carried out in a timely and satisfactory manner. Advise tenants on their responsibilities regarding repairs and any corrective action that needs to be taken by them. Instruct contractors from the association's approved list, to do the works in line with agreed response times, financial regulations and delegated authorities. Process all repairs onto the association's computer system and maintain appropriate systems to enable members of the customer services team to respond to all queries from tenants, contractors or other housing services staff. Process and administer applications for housing from initial enquiry through to entry onto the waiting list, as applicable. Arrange and undertake interviews of applicants in line with the association's procedures. Maintain the computerised waiting list in an efficient and timely manner. Meet the administrative requirements relating to local authority nomination arrangements and common housing register. The candidate Experience of working in a customer facing, fast paced environment. Knowledge of how a Housing Association operates in order to understand the potential needs of customer. Strong communication skills. Experience of providing first class, customer service. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Ref: 1832 Job: Customer Service Administrator Location: Rochdale Hourly Pay: £20,308 Length of Assignment: Temporary to Permanent Main Responsibilities: Do you have good data entry skills and an excellent telephone manner? Our client, a well-established organisation, is looking for an Administrator to work in their busy offices. As well as customer calls, you will be ensuring all paperwork and support documentation is completed in an accurate and timely manner. The successful candidate will have excellent written and verbal communication skills and will be empathetic and happy to support customers and book them appointments. This is a temporary to permanent role; it is important that you are reliable, a good attendance history and have excellent time-keeping skills. Working Hours: Shift Work: (7.5 hours on Monday - Friday) You will work between the hours of 08.00 - 20.00 - shifts will be allocated a week in advance You will be required to work 1 in 4 weekends (Saturday and Sunday 08.00 - 12.00/09.00 - 13.00) Key Skills: Excellent telephone manner and good administrative skills Good customer service skills Good attendance record Experience: Previous customer service administration experience would be ideal You must have previous PACS experience Please only apply if you match all the above criteria. S4 is acting as an agency for this role. At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 20 minutes. If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV. Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.
Ref: 1833 Job: Customer Care Advisor (Temporary to Permanent) Location: Rochdale Hourly Pay: £19,851 - £22,308 Length of Assignment: Temporary to Permanent, temping for c3 months (week to week - successful, reliable candidates will go permanent in this role) A lovely customer care role, working in a team committed to delivering excellent customer service in a customer focused and friendly environment. If you are a successful and reliable member of the temporary customer service team, you are likely to be offered permanent work after 3 months, the company offer excellent employee benefits once permanent including generous holiday, private health and a supportive environment. Main Responsibilities: Our client a well-established organisation is looking for Customer Care candidates to call patients in order to book appointments as requested by the NHS. You will help deliver an excellent level of customer care. You will be working in a busy environment and working over the phone and via email so your communication skills will be at a very high level. You will need to be empathetic and happy to support customers and book them appointments. This is a temporary to permanent assignment; it is important that you are reliable and have excellent time-keeping skills. Working Hours: Shift Work: (7.5 hours on Monday - Friday) You will work between the hours of 08.00 - 18.00 (shifts will be allocated a week in advance) You will be required to work 1 in 4 weekends (Saturdays 09:00 - 13:00 with time in Lieu) Key Skills: Excellent telephone manner Good customer service skills Administration skills Experience: Previous telephone-based customer service experience ideal Must have GCSE Maths Grade 4 and above/Grade C and above Please only apply if you match all of the above criteria. S4 is acting as an agency for this role. At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 15 minutes. If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV. Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.