Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Posted by McCarthy Recruitment Ltd • £35K/yr to £44K/yr
General
This is a fantastic opportunity to join one of the UK's leading brands as an Assistant Store Manager.
If you want to join a business achieving huge year-on-year growth, opening new UK retail sites weekly, receive unlimited progression and help build a team that is synonymous with success This could be the one for you!
We are currently recruiting an Administrator/Customer Service Advisor on behalf of our client based in the Wednesbury area of the West Midlands.
Your role will consist of supporting colleagues within the business which will involve a range of administrational tasks that are vital to their business.
You will be working for a company that are a leading retail giant supplying technology, service and support to its customers.
Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued?
If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you.....
Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end?