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Assistant Managers (2ICs) are responsible for assisting and deputising for the Store Manager to ensure the smooth running of the department and team. The Assistant Manager will, therefore, need to make certain that standards of customer satisfaction are maintained at all times thus ensuring revenue is optimised. Our Assistant Managers have a passion for our products, are full of energy and drive to get things done, motivate their teams and drive performance, build great people, keep our customers at the heart of everything they do and have an entrepreneurial spirit. An experienced career focused, ambitious and determined person will have the potential to grow from this Assistant Store Manager position to further career prospects within Harvey Norman. A hardworking, conscientious, and self-motivated person will fit into this strong leadership role. YOUR PROFILE: Action oriented, and results driven - Engaged and full of energy and drive to get things done. Motivate others - creating a culture and environment in which others want to do their best, you drive performance and encourages loyalty, pride, and engagement within the business. Manage with courage - provides open, honest, constructive feedback in a timely manner and confidently addresses any problems directly. Customer focused - Understanding that great customer service is not a one-size fits all proposition and that excellence is about doing ordinary things extraordinarily well. Identify & develop talent - understand the strengths of the people in your team and create development plans for each of your direct reports. Manages time and prioritises - use your time effectively and efficiently to concentrate your efforts on the most important priorities which deliver results. YOUR QUALIFICATION & EXPERIENCE: Strong Leader of People. Sales and Performance Coaching. Hardworking, Conscientious and Self Motivated. Problem Solver/Analytical. Strong Sales Experience. Industry and product knowledge in any of the categories sold by Harvey Norman such as furniture, interiors, cooking, technology, and appliances is preferred - but not essential. WHY PEOPLE JOIN US: We're dynamic and growing! Fun, high energy work environment Culture of developing and promoting from within the company Our entrepreneurial spirit BENEFITS 28 days annual leave (pro rata). Ongoing training and development opportunities. Generous staff discounts. Generous commission system. Birthday Day off (1 year service applies). Incremental annual leave in accordance with long service. Long service award. Additional Information: We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
About The Role To manage a small customer service team, carrying out a variety of Customer Service roles including - Visitor Reception Switchboard Phone Lines Customer Feedback Handling Information and Query handling - email. Welcome Desks You will be seen as an expert in customer contact services (both front & back of house) in line with customer excellence standards achieving & exceeding contractual KPI's and PMS. You will have clear and effective communication skills both verbal and written. A strong line manager with exceptional attention to detail. You will be working Monday to Sunday, 08:00 to 18:00, 37.5 hours per week, on a permanent, full-time basis. Main Duties & Responsibilities of the Role To carry out tasks and functions within the Customer Contact Team support operation as detailed. To provide support and service for clients across five venues. To ensure the team are trained to be the first point of contact for customers looking for help or information. To deal with both internal and external customer enquiries in an efficient and professional manner. To work collaboratively and build relationships with all teams and clients in the achievement of a seamless and excellent end to end customer experience. To ensure that any confidential information is handled with integrity, sensitivity and in a professional manner at all times. Any other relevant event administration duties. Experience -previous experience -desirable/essential for technical competence of the role Experience of working in a call centre, reception, or customer service orientated environment. Ability to communicate through a variety of methods; face-to-face, telephone, email. Experience in customer complaint handling. Line management or team leading experience. Personal Characteristics/Attributes Highly motivated with a positive outlook Exceptional customer service skills Able to communicate effectively at all levels; face to face, telephone and for written correspondence, with external and internal customers, builds rapport, flexing style as required Able to prioritise workloads and demands to achieve the best results Resilient and resourceful with good organisational skills Build excellent working relationships (both internally and externally) Is passionate about customer service Has a "can do" attitude, is able to challenge the status quo and has a willingness to embrace change Has an eye for detail whilst maintaining focus on delivering results Drivers Licence required Flexible Working About The Company OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.