Posted by Page Personnel Secretarial & Business Support • £23K/yr
The Customer Service Advisor role is pivotal to the operations of an Conveyancing company and requires a candidate proficient in handling customer queries and providing excellent service.
Our client is a reputable Conveyancing company with a strong presence in Leeds.
With a sizeable team, they are committed to delivering an exemplary service to their customers whilst maintaining high professional standards.
Assisting the Senior Feedback and Resolution Advisers with complaints and compensation claims resolution.
This includes timely contact with the customer; liaison with service team colleagues to gather information, agreeing actions to address dissatisfaction; updating all systems and issuing correspondence within target timescales.
We are looking for a Feedback & Resoloution Advisor
Receiving complaints, compensation requests and reports of customer dissatisfaction registered via multiple channels including : the customer portal, webchat, phone, email, face to face and the customer feedback platform.
Dealing with parking permits and free school meal enquires.
General
I am currently recruiting for a number of Customer Service Advisors on behalf of my client, a leading public sector organisation based in Sheffield (S1) with hybrid working available once fully trained.
Our client is seeking a dedicated and empathetic Customer Service Advisor to join their dynamic team.
This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, ensuring the highest level of service at all times.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.