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Job Description Salary - £22,500 per annum Location Ty Croes Cwrlwys Valegate Retail Park, Cardiff. Days & Hours Mon Fri, 8:30am 5:00pm (1 hour lunch) Employment Type Full-time, permanent We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Culverhouse Cross, Cardiff. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. Due to the location of the office you will need to have a driving licence and a car. Key responsibilities of a Customer Service Advisor: Provide property management and tenancy administration support service to branches, landlords and tenants. Co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor: Understanding of operations within an estate agency business Outstanding Customer Service and solid administration skills Resilient, positive, numerate and detail oriented Organised and able to prioritise workload in a faced paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Due to the location of the office you will need to have a driving licence and car. Benefits of being a Customer Service Advisor? Support in training towards ARLA NFOPP qualifications Industry leading training and development Demonstrable career ladder and opportunities for progression Collaborative, rewarding and fun environment Access to our Employee Assistance Programme 24 hours per day, 7 days per week. Discounts on Estate Agency, Mortgage, Conveyancing and Surveyor Services. Nuffield Gym Discount 20% on memberships at Nuffield Health & Fitness clubs across the UK Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support , Call Center , Retail , Hospitality , Leisure and Care sectors. Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CC00325
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Warehouse / Customer Service Assessor (Trainee or Qualified) Trainee or Qualified Assessor opportunity Location: Home/Field based - Must be flexible with travel across Coventry and surrounding areas Salary: £26,000 - £29,000 (Depending on skills and experience) Package: Excellent Holiday Entitlement, Company Car, Mileage, Pension more Type: Full Time, 12-Month FTC (possibility to go perm dependent on caseload/growth) For trainee candidates; this is a great opportunity to transition to a new and rewarding career within the training industry! Drawing on the wealth of experience you have as a Warehousing professional, to deliver vocational qualifications to learners. Full training and support will be given to trainee candidates to achieve the Assessor award, upon achievement salary will be reviewed. Essential Criteria for all candidates: The successful candidate must have experience of working within a Warehousing environment, at Supervisory level or above. Confident to deliver Functional Skills Maths and English at Level 2. Excellent IT / Computer skills. Happy to undertake the Assessor award (for trainee candidates). Full, clean driving licence and use of a vehicle. Must be flexible with travel. Duties: Assess and support learners working towards full Apprenticeship Standards in Warehousing, Trade Supplier and Customer Service Levels 2/3. Deliver and support learners with Functional Skills Maths, English and ICT Level 2. Visit and observe learners in their place of work, to gather quality evidence towards their Apprenticeship qualifications. Managing your diary efficiently to ensure timely visits and reviews are conducted. Organise and maintain documentation on learners' progress. Support, advise and motivate learners. Overcome barriers to learning and adapt delivery to meet learner's needs. Work to learner review and completion timescales. Meet Assessor KPI's in terms of timely visits, quality paperwork and general administration. Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.