______________________
_____________________
_______________________
_____________________
____________________
___________________
_____________________
_____________________
__________________
_______________________
Are you a Customer Service Agent who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Agent to join them on a permanent basis If you're looking for a company with great benefits and culture - then please apply! This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via telephone and electronically, managing all customer orders, returns and enquiries. What's in it for you? 25 days annual leave plus Bank holidays Hybrid working (on completion of probation) Private Medical and Dental Insurance (single cover), on successful completion or probation period 5% employer pension contribution subject to employee 4% contribution (on successful completion of 12 weeks waiting period) Life Assurance benefit 4x Annual Salary (on successful completion of probation period) Gym subsidy that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period Experience Required You will have a good working knowledge of CRM systems You will have previous experience within a Customer Service Ecommerce position You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations You will have a self-motivated, passionate, and enthusiastic approach to work and provide excellent customer service. You will have excellent communication skills, both oral and written, with experience of dealing with challenging customer complaints. Responsibilities Managing all direct customer orders as per the internal sales order process Dealing directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems Handling and responding efficiently to all general and order specific direct customer enquiries Supporting with order status updates and delivery tracking queries Effectively managing calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management Effectively managing the complex customer complaints and escalating it to the right stakeholders to support resolutions Our client is unable to offer sponsorship, therefore we are unable to review any candidates that do not have the full right to work in the UK
We are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK bank, assisting with inbound calls and email queries from existing pensions customers and preforming administrative activities. Candidates will be required to work 37.5 hrs per week between the operational hours of 8am to 6pm, Monday to Friday. Shifts will be decided in advance. This is a great opportunity to join the financial services sector, and further your experience in customer services. As a Customer Service Agent, you will: Manage inbound calls to discuss any question or queries they may have relating to their account and updating the system with any notes from the call. Having great quality conversations to prevent avoidable events and complaints. Spotting potential complex queries / complaints and escalating where required to ensure a fair outcome. Provide a clear and efficient response within company guidelines. Updating the client database with all key information accurately. Working to client and regulatory policies and procedures at all times. We're looking for a Customer Service Agent with the following: Good experience working in a customer service role. Excellent communication skills, to include fluent English both written and verbal. Excellent interpersonal skills and empathy to really connect and make a positive experience on each interaction. Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel. Flexible and dedicated with the desire to succeed. If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers. If this sounds like the Customer Service Agent role for you, click apply now. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.