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Senior Customer Service Advisor Tamworth Competitive Salary & Benefits Role Profile: Cast UK are supporting Bunzl Catering Supplies with the recruitment process of a Senior Customer Service Advisor to join our team in Tamworth. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service to be able to step into a more senior position and gain an understanding of leadership. Bunzl Catering Supplies, part of the Bunzl Catering & Hospitality Division, is the leading distributor of disposables, packaging and hygiene solutions to the hospitality and catering sectors in the UK. Delivering to a variety of customers in both the private and public sector from small independent cafe owners, local health trusts and schools to national hotel and restaurant chains. Key Responsibilities: Respond promptly and effectively to customer inquiries via phone, email, and live chat. Provide accurate information and assistance to customers regarding products, services, and orders. Process orders, returns, and exchanges efficiently and accurately. Resolve customer complaints and issues in a professional and timely manner. Maintain a high level of product knowledge to effectively assist customers with their inquiries. Collaborate with other departments to ensure customer needs are met and inquiries are resolved. Deputise for the Customer Service Manager as and when required, which could include but not limited to holiday cover, attending meetings, inductions, training and coaching. Support Customer Service Manager with activities such as call monitoring, skills matrix and monthly 121s with the team Requirements: Previous experience in a customer service role for a minimum of 2 years. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a proactive approach to customer issues. Ability to multitask and prioritize workload in a fast-paced environment. Proficient computer skills and experience using customer service software. A positive attitude and a willingness to learn and grow within the role. About Cast UK: Cast UK is a leading recruitment consultancy, specialising in professional-level talent in Procurement, Supply Chain & Operations, Buying & Merchandising, Logistics & Transport, HR and Sales. Each member of our team has extensive experience in their recruiting sector, going the extra mile for clients and candidates alike. Wherever you are in the Supply Chain, we supply the talent. For a complete list of all of our current vacancies, please visit www.castuk.com
A pioneering firm that is superbly positioned in its market has an opening for an Operations Administrator to undertake a 12-month contract to cover a period of maternity. Based within a commutable distance from Tamworth, this role is in place to support the smooth running of the company and offer top-tier administration support to a dynamic and well-rounded operations and sales team. Suited to a skilled and immediately available Administrator who can hit the ground running, with experience gained in a similar role. What's in it for you? Work hours: Monday to Thursday, 9am to 5.30pm with a 5pm finish on a Friday Salary: £23,000 20 days annual leave, plus your birthday off and Christmas shutdown Regular incentives and social events Training and development courses Volunteering programme Discounted gym membership Health and wellbeing programme Pension scheme Responsibilities: Offering top-tier administration support to the operations and sales teams Utilising the CRM system to calculate rates, payments or revenue and input the details in accordance with schemes Packaging and preparing deals, liaising with credit services and funders Preparing documents for deals to complete, which includes raising legal documents, and ensuring all documentation is received and completed Developing a good understanding of the business's products and offerings Liaising internally and externally, always on hand to offer support and resolve issues Completing checks and searches in accordance with internal processes Skills and Experience: Strong administration skills which have been honed within a similar position Naturally well-organised with the ability to meet deadlines and juggle a busy workload Detail-orientated, able to work with accuracy and possesses a keen eye for detail Able to work on own initiative, but thrives most when working within a team and collaborating A skilled communicator who is confident liaising at all levels, in person and over the phone Approachable and helpful with a positive and enthusiastic approach to work If the position sounds of interest, please send your CV for consideration as soon as possible as our client is keen to start interviewing.