Are you an exceptionally organised individual with a passion for providing excellent customer service?
Do you thrive in a fast-paced and varied role?
Benefits include access to Employee Assistance Program, 28 days annual leave, pension, parking on site and opportunities for progression and development!
Posted by Savills Management Resources • £15K/yr to £100K/yr
As part of a team of duty managers with full operational responsibility for the delivery of exceptional customer service standards, you will have line management responsibility for the Soft Service teams teams.
Purpose of the Role
The purpose of the Duty Manager role is to take responsibility for operational delivery at the centre in line with our objectives of delivering a first-class customer experience at the centre.
A manufacturing business supplying luxury and bespoke products within the bathroom industry, with a passion for providing not just appealing but products of high quality into a variety of different business sectors.
The brand has recently secured investment and is on a growth trajectory providing the perfect opportunity for someone to join the business and grow alongside them.
Job Overview: We are seeking a dedicated and experienced Operations Manager to oversee the day-to-day running of the Service Centre.
The successful candidate will focus on enhancing customer satisfaction, managing a team of 20 service engineers, and ensuring efficient service delivery in alignment with our key performance indicators (KPIs).
Candidates with an engineering background will find this role particularly fitting, as it requires a deep understanding of technical processes and effective team management.
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