We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of a new Customer Experience approach and Customer Hub, for a local authoruty in Surrey.
Are you a visionary leader with a passion for transforming customer experiences?
This is a fantastic opportunity to join a business that puts the customer at the heart of everything we do.
About the opportunityAn important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey.
You don't need optical experience to join us as a Retail Assistant, but you will have worked in a retail or a customer-facing environment.
You will help with the delivery of customer life cycle marketing communications to drive customer satisfaction, retention and upgrades across the European markets - creating, adapting and delivering campaigns for mobile and consumer electronic customers, improving customer retention, and optimising lifetime value.
General
This role will offer you huge career growth prospects - ideal if you are looking to develop your CRM experience further and explore how to use 1st party data in paid media channels to drive an impact on growth.
As the Loyalty Marketing Manager you will join one of the best known and admired brands in the world to help with their post purchase experience, across Europe.
We are committed to providing a high standard of care to our customers, recommending products to aid their health and lifestyle.Important responsibilities include
About the opportunityThis is a fantastic opportunity to join a business that puts the customer at the heart of all our decisions and excels in delivering the best experience possible for our customers and colleagues.
You'll join a culture where everyone is passionate about their role and together these elements will play a big part in making us the leading High Street Opticians.
As a Relief Pharmacist with us you'll be providing excellent customer and patient care, it's more than dispensing medicine, it's listening and providing your expert advice and reassurance.
About the role
You won't be based from one pharmacy, but provide service to customers and patients across a range of pharmacies.
Reporting to the Store Manager Hub you will support the team to provide the very best in store customer experience at Boots Opticians and from start to the end of the customer journey.Key responsibilities include:
A very exciting role where you will lead the day to day activities of the store.
You will help with the delivery of customer life cycle marketing communications to drive customer satisfaction, retention and upgrades across the European markets - creating, adapting and delivering campaigns for mobile and consumer electronic customers, improving customer retention, and optimising lifetime value.
General
This role will offer you huge career growth prospects - ideal if you are looking to develop your CRM experience further and explore how to use 1st party data in paid media channels to drive an impact on growth.
As the Loyalty Marketing Manager you will join one of the best known and admired brands in the world to help with their post purchase experience, across Europe.
As a Pharmacist with us you'll be providing excellent customer and patient care, it's more than dispensing medicine, it's listening and providing your expert advice and reassurance.