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Customer Service Advisor Salary up to £27,000 Permanent Full-time Based in Basingstoke Hybrid working REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual with a background in Customer Service. As a Customer Service Advisor your duties will include but are not limited to: Case manage complaints on behalf of our customers through to resolution Work closely with the teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed Engage with the customers to understand how the issues are affecting their lives and prioritise your caseload accordingly Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions Provide customers with regular updates on the progress of their complaint If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office. To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.
Customer Service Advisor Salary £23,088 Permanent Start date the 1st of July 2024 Full-time Shift work between 08:00 - 18:00 Monday - Friday Hybrid working Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual with strong communication skills. As a Customer Service Advisor your duties will include but are not limited to: Deliver first point of contact resolution in line with targets and service levels. Take ownership for ensuring the Company Values are core to everything you do in order to work together and achieve our goals. Have a flexible approach to meet business needs. Have a positive attitude towards change to enable you and your colleagues to act quickly. Take ownership & accountability for actions taken. Be willing to build good working relations throughout the business. Adept at dealing with both inbound and outbound calls in line with call routing and call blending strategies. Handling multiple points of customer contact. If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office. To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.