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"This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call. No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential. Key skills. Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging "Treating Customers Fairly" Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
Customer Service Advisor Salary £23,088 Permanent Start date the 1st of July 2024 Full-time Shift work between 08:00 - 18:00 Monday - Friday Hybrid working Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual with strong communication skills. As a Customer Service Advisor your duties will include but are not limited to: Deliver first point of contact resolution in line with targets and service levels. Take ownership for ensuring the Company Values are core to everything you do in order to work together and achieve our goals. Have a flexible approach to meet business needs. Have a positive attitude towards change to enable you and your colleagues to act quickly. Take ownership & accountability for actions taken. Be willing to build good working relations throughout the business. Adept at dealing with both inbound and outbound calls in line with call routing and call blending strategies. Handling multiple points of customer contact. If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office. To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.
Customer Service - Claims & Complaints Adviser, Reading: This role is to handle calls and correspondence professionally, investigate thoroughly and promptly, and utilise available resources to ensure effective, timely, and personalised resolutions for various customer inquiries. Client Details Customer Service - Claims & Complaints Adviser, Reading: My Clients success lies not only in their renowned luxury brand products but also in the exceptional customer relationships they foster. Their dedicated Customer Service Advisers offer highly personalised customer care, including tailored solutions, to ensure customer loyalty to the brand. Modern Offices close to main public transport network. Description Customer Service - Claims & Complaints Adviser, Reading: All areas of B2C Customer service, including dealing with complaints and claims Handle all calls and correspondence with professionalism Conducting thorough and prompt investigations while leveraging available resources to achieve effective, timely, and personalised resolutions. Receive inquiries, including requests for information, complaints, related to products, and continuously enhance specialised knowledge. Cultivate relationships with sales team, involving them in customer-related matters, and ensure that all goodwill gestures are individualised, tailored to address customer inconveniences. Profile You will understand that this role deals with complaints and you will be happy doing this sort of job and have the reliance to be successful. Empathy: A good customer service adviser should demonstrate empathy and understanding towards customer's concerns and complaints, showing that they care about the customer's perspective. Active Listening: You will be skilled in active listening, paying close attention to the customer's issue and asking relevant questions to fully comprehend the problem. Problem-Solving: Effective problem-solving abilities are crucial to address complaints and find suitable resolutions that meet the customer's needs. Communication: Clear and concise communication is essential, ensuring that the adviser can explain solutions and updates in a way that customers can easily understand. Patience: Dealing with complaints can be challenging, so patience is vital to remain calm and professional, even when faced with frustrated or upset customers. Responsiveness: A good customer service adviser should be prompt in their responses, acknowledging complaints and working diligently to resolve them in a timely manner. Job Offer Salary of circa £25,000 - £27,000 Free parking Opportunity to work within a highly respected luxury brand Competitive starting salary, with great career opportunities Sociable working hours Small, fun, friendly highly motivated team
About the Department SSE Business Energy's core business is supplying energy in a reliable and sustainable way to over 5000,000 business customers in the UK ranging from start-ups to large national corporates. Through leveraging the strengths of the SSE Group SSE Business Energy can support our customers to adopt a sustainable business approach through the provision of renewable energy, energy optimisation services and advice on how to use sustainability to drive business advantage. We work in partnership with all our customer to ensure that they are maximising the value from their energy contract and are using energy as a value generating asset that can influence better planning, greater cost control, improved working and product environments, reduce carbon footprint, stronger brand equality and more engaged staff. What is the Role? We are searching for Customer Service Advisors to work within our teams across Business Energy. We have several service teams that support our customer ranging from both inbound or outbound telephony, to supporting our customers via email and website communications. If you have experience in a Customer Care, Metering or Collections environment and are looking for an exciting new challenge please click below. For us it's not just about being good at what you do - its about enjoying what you do, too - we will encourage and empower you to be imaginative, share your great ideas and do work that you can be proud of. What do I need? To be successful in this role you'll be able to work on your own initiative, be inquisitive, decisive, and able to see tasks through to completion. Ideally, you'll possess excellent customer service skills within utilities, although training can be provided. Your communication and decision-making skills will be second to none and you'll have excellent attention to detail. Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying