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Customer Services Leader Full-Time - Permanent Hours: Monday to Thursday 8.30am to 5.00pm / Early finish Fridays. Basic Salary: £30,000.00 to £35,000.00 Per Annum plus Annual Bonus Location: Coalville, Leicestershire Benefits: BUPA Healthcare, Life Assurance, Pension Contribution, Death in Service, up to 28 days annual leave entitlement PLUS Bank Holidays, Early finish Fridays, Free car parking and fantastic career prospects! Our very well established, multimillion pound turnover client, is looking for a highly dynamic and enthusiastic Customer Services Leader to join their team as a Customer Services Manager and take full ownership of the safety, coordination, and effective running of the Customer Services operation. As a Customer Services Leader, you will act as the core point of contact for contractors and take the Customer Services operation under your wing as a Customer Services Leader. You will need to have an upbeat and confident character, who can handle working under pressure and have excellent time management & accountability skills. Customer Services Leader Role: Respond to Customer enquiries efficiently and accurately within a timely manner. Manage customer retention and loyalty through maintaining effective relationships. Natural ability in providing an elevated level of exceptional customer service as a Customer Services Leader Sales order processing including pricing, shipment dates and product delivery. Liaise with operations regarding delayed orders and keep in close contact with Customers accordingly. Participate in management meetings and provide feedback and updates on SLA's. Coordinate and monitor invoice queries ensuring process times are adhered to as a Customer Services Leader. Provide additional support to the Supply Chain Manager regarding tender submissions, project implementations and Project Management Support Recruitment of staff from on boarding through to Training as and when required. Under take other ad hoc duties and responsibilities for assigned by your manager Customer Services Leader Candidate: Previous experience as a Customer Services Leader or Customer Services Supervisor or Customer Services Manager is ESSENTIAL High attention to detail within a fast paced and pressured environment An enthusiastic and dynamic personality with a highly proactive attitude. A natural ability to instantly develop a conversational relationship Customer Services Leader Benefits: BUPA Healthcare Life Assurance Pension Contribution Death in Service up to 28 days annual leave entitlement PLUS Bank Holidays Free car parking Fantastic career growth prospects! Early finish Fridays! Interviews: to be held ASAP
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Coordinator working for a business based in Loughborough. In this role you will be the main point of contact for all customers via email and telephone. You will be required to deal with order processing, handling enquiries and dealing with customer complaints in an efficient and friendly manner. This is a permanent, full time position THE ROLE & YOUR RESPONSIBILITIES: To take incoming calls from customers via telephone, fax and email. To ensure orders and sample requests are processed immediately. To liaise with the Commercial Department with regard to out of stock items or 'specials'. To advise customers of any delays or problems and continue to keep them informed. To advise the Accounts Department and Sales Managers of any discrepancies on credit limits. To inform Team Leader of any issues affecting Customer Service. To maintain any paperwork/filing on a daily basis. To adhere to all general office procedures. To investigate all credits and returns fully and action where necessary. To report all quality failures by warehouse or external carriers promptly via the correct procedures. To keep up to date all information held on the country profiles for shared use. To produce export documentation where necessary To dispatch all sampling materials following new launches as instructed by the Sales Managers. To inform Sales Manager of any additional sampling needs of the customer. To provide sales information to the Sales Managers as requested. To obtain a good working knowledge of all export markets by working closely with other members of the team To provide assistance and support to any member of the team as and when requested. To provide assistance in other areas of the customer services department, and be fully aware of all customer service procedures. Take ownership to learn and improve product knowledge. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Fluent German and English. Excellent written and verbal English skills. Experience and thorough understanding of exporting products to overseas markets (shipping etc) including the production of export documentation Strong computer literacy in MS Office 1yr min export Customer Services experience. Able to multi-task See tasks to conclusion Organised Pro-active and a team player Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Our client is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard. Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times. Scope of Role: To oversee a growing portfolio of customer accounts ensuring these are administered and managed effectively and in line with agreed SLA's. In addition to ensure all customer interaction is to a high standard and provides the experience expected. Objectives for Role: Process Management Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales. Efficient and accurate filing of vehicle documents Process daily post, ensuring all documents are posted to the correct customers on time. Responsible for booking in units at multiple Vehicle solutions locations. Responsible for using multiple external customers databases and systems Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale. Customer Service Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary Be the point of contact for our customers and develop and maintain excellent relationships with our vendors To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs Contact with key customers both within the business and external in order to enhance the customer experience Skills, Knowledge and Experience: Experience of working within rigid regulations and procedures Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction Excellent customer service skills Manage the customer handover experience on site Strong administration skills A keen eye for detail and accurate data entry skills Excellent interpersonal and communication skills both verbal and written. Able to use your initiative and be flexible, reacting to change quickly and effectively Able to work as part of a team to ensure successful delivery of a sale Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload Benefits 25 days holiday Bank Holidays Birthday Off Wellbeing & Charity Days 4% pension contribution This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.