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We are recruiting for an exciting opportunity to join a brilliant small business as a Customer Service Advisor. You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties. The Customer Service Advisor Role This role will be dealing with the all-round customer relations. Looking after the order process as part of a team. More specific duties would include: Setting up new customers in the system and providing excellent service Handling customer queries through telephone and email, escalating any complex enquiries to the appropriate client department Creating and sending out letters and documents to customers Sending out payment reminders Coordinating with internal teams The Ideal Customer Service Advisor Having excellent communication skills is essential, dealing with customers in a confident manner. Being able to work well within a team and also independently. Having a great work ethic with a 'can do' attitude. You will be given a range of admin tasks and challenges on a daily basis and you need to go the extra mile to ensure that the customers receive a high quality service. Additional Information If you find that this Customer Service Advisor role is a suitable match with yourself please apply today for this role by clicking on the apply button. As we anticipate a large volume of applications we are unfortunately unable to respond to each individual application. We will contact you within 3 days if we are able include you on the shortlist, so after this time please assume you have not been successful.
We are recruiting for an exciting opportunity to join a brilliant small business as a Part Time Customer Service Advisor. You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties. The Customer Service Advisor Role This role will be dealing with the all-round customer relations. Looking after the order process as part of a team. More specific duties would include: Setting up new customers in the system and providing excellent service Handling customer queries through telephone and email, escalating any complex enquiries to the appropriate client department Creating and sending out letters and documents to customers Sending out payment reminders Coordinating with internal teams The Ideal Customer Service Advisor Having excellent communication skills is essential, having the ability to deal with customers in a confident manner. Being able to work well within a team and independently. Having a great work ethic with a 'can do' attitude. You will be given a range of administrative responsibilities and challenges on a daily basis and you need to go the extra mile to ensure that the customers receive a high quality service. Additional Information If you find that this Customer Service Advisor role is a suitable match with yourself please apply today for this role by clicking on the apply button. As we anticipate a large volume of applications we are unfortunately unable to respond to each individual application. We will contact you within 2 days if we are able include you on the shortlist, so after this time please assume you have not been successful.
My Client is a prestigious law firm dedicated to providing exceptional legal services to our clients. With a commitment to professionalism, integrity, and excellence, we strive to deliver unparalleled legal solutions tailored to meet the unique needs of each client. As part of our continued growth, we are seeking a dynamic and customer-focused individual to join our team as a Customer Service Advisor. Position Overview: As a Customer Service Advisor, you will be the first point of contact for clients, providing them with outstanding service and support. You will play a crucial role in ensuring that all client inquiries are handled promptly, efficiently, and with the utmost professionalism. This role offers an exciting opportunity to work in a fast-paced environment and make a meaningful impact on our clients' experience with our firm. Responsibilities: Serve as the primary point of contact for client inquiries via phone, email, and in-person interactions. Provide timely and accurate information to clients regarding their legal matters, including case updates, appointment scheduling, and general inquiries. Assist clients with navigating our firm's services and processes, ensuring they receive the assistance and guidance they need. Collaborate with lawyers and other team members to address client concerns and provide comprehensive solutions. Maintain accurate records of client interactions and communications in our CRM system. Continuously strive to improve the client experience by identifying areas for enhancement and implementing proactive solutions. Qualifications: Previous experience in customer service or a customer facing role Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Strong interpersonal skills and the ability to build rapport with clients and colleagues. Attention to detail and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and CRM software. A genuine passion for providing exceptional service and a desire to contribute to the success of our firm. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package. Opportunities for professional development and advancement within the firm. A supportive and collaborative work environment where your contributions are valued and recognized.