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Customer Service Advisor / Spanish Speaker who is fluent in oral and written Spanish and Englishwith a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in Brighton, East Sussex. SALARY: Competitive LOCATION: Brighton orRemote Based (You can be based anywhere in the UK) If Brighton based, you would work from the office in the centre of the city. The company is based in a beautiful, modern office, and some of their benefits include onsite caf and bar, Cake Wednesdays, free drinks on Fridays, onsite showers and many more! JOB TYPE: Full-Time, 1 Year Fixed Term Contract WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays) ESSENTIAL REQUIREMENT: Candidates MUST have fluent Spanish and English communication skills (both oral and written) You must also be happy working shifts. JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor who is fluent in oral and written Spanishand Englishwith a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office. Working as the Customer Service Advisor you will provide excellent standard of service to customers through email, phones, and web chat interactions. As the Customer Service Advisor you will be resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor include: Providing excellent standard of service to customers through email, phones and web chat interactions communicating in Spanish Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution Consistently displaying a strong customer focus and "going the extra mile" to achieve a high level of customer satisfaction Escalating issues to the Team Leader as necessary Escalating regulatory issues to the Compliance Team Following up on customer interactions in accordance with Company's processes and procedures Providing guidance to and mentoring junior members of the team Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required Complying with Company's policies and procedures at all times, to improve service provided Maintaining professionalism in all interactions with clients and colleagues Displaying a high level of attention to detail whilst recording and updating account information Determining and accurately recording all details of incoming problems Monitoring website for errors and testing website after systems updates and new product launches Playing an active part in enhancing quality results and performance of the team Recommending potential products or services to management by collecting customer information and analysing customer needs Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department CANDIDATE REQUIREMENTS Essential: Excellent verbal and written communication skills in Spanish and English Ability to multitask, prioritise and work under pressure Excellent accuracy and attention to detail Proactive and results-driven approach Exceptional problem-solving skills Excellent prioritising skills Faultless telephone manner Customer focus and commitment to service excellence Good interpersonal skills and ability to work as part of a team Ability to learn quickly in a changing environment Diagnostic and Advisory Skills Confidence and ability to deal with difficult situations Good numeracy skills Strong IT skills including good working knowledge of Microsoft Outlook Desirable: Knowledge of online gaming and betting industry Interest and knowledge of sports HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C12198 Full-Time, Contract Customer Services / Contact Centre / Call Centre Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year. The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like. Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. Role and Responsibilities: Processing purchase orders and leases, across the full product and service range. Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilising all relative internal channels. Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion - providing a true end-to-end customer experience. Take responsibility for the full resolution of assigned complaints and incidents - ensuring all relevant internal departments are engaged. Ensuring your personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets. From time to time, as requested by management it may be necessary to carry our extra duties in addition to those listed. Take part in all identified training to ensure skills are in line with the job role requirements. The person: A minimum of 2 years experience in a similar role, such as a call centre, customer helpdesk, IT support helpdesk etc. Excellent communication skills and the ability to work as part of a team and by yourself using your own initiative. Excellent computer skills, with knowledge of CRM systems- knowledge of Sage X3 would be an advantage but not essential. A quiet working environment at home, with the ability to travel to the office when required.
Service Desk Analyst - London Gibbs Hybrid is looking for an accomplished Service Desk Analyst with a wealth of experience delivering VIP service desk support for internal customers and be an escalation point for the wider local and regional teams. This is a rolling 3mth PAYE contract. 2/3 days a week onsite (some flex) Respond to service desk tickets and provide support for reported customer problems, software, and hardware. Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately. Troubleshooting and support for all end-user issues: mobile, desktop, audio/video, peripherals, etc. Perform problem escalation as required. Work closely with the procurement team on inventory management. Assist with support and management of our SaaS environment. Document your solutions, build how-to guides and maintain documentation. Note trending problems and work with IT leadership to seek out and fix root causes. Manage process improvement projects related to improving the end-user support experience Essential: Service Desk experience in a regional role that includes ticket workflow and queue management. A solid sense of ownership, excellent customer service skills and a proactive mindset Must have outstanding customer service skills especially supporting remote users over chat, ticketing, video, or screen sharing solutions. Proven background in Mac and PC software and hardware troubleshooting Experience with Okta, Duo, Jira, Confluence, Slack, Google Apps, MS Office for Mac and PCs, or Zendesk is a plus. Project management experience is a plus. Experience with low- and no-code solutions (Zapier, Okta Workflows), or experience with scripting languages like Python, Bash, or Google Apps Script is a big plus. basic knowledge of audio/video troubleshooting and support. Ability to prioritize and address multiple tasks in a dynamic work environment. Excellent written and verbal communication skills. Ability to participate in a schedule that may include after-hours and weekend support Click Apply now to be considered for the Service Desk Analyst - London role
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provision IT requests, guidance and advice to colleagues and customers with regards any questions raised (within expected targets) and partake in technical support across activity across multiple diverse systems, devices and processes in order to retain optimum service and viability of systems to all colleagues. You will be the first point of contact for receiving telephone calls, managing live chats and facilitating customer walk-ups or bookings to the team. Key Responsibilities The main areas of responsibility for IT Support Analysts comprise the below, although training will be provided to in specific technical areas. Manage IT incidents and Service Requests through to resolution within agreed target timeframes. Provide first line response and resolution to internal and external customer incidents and queries (by phone, email, chat, in person and more) for all IT systems and devices. Capture and update call information to a high standard within the IT Service Management tool. Uphold excellent customer service skills with enthusiasm and energy. Create, maintain, review and share knowledge documentation. Remain technically adept with IT platforms, equipment, and the many vital IT applications used. Contribute to and partake in high priority incident management activities. Configuration, packaging, and distribution of IT equipment to customers. Capture frequent and quality data updates to key system information (including systems and devices). Support the delivery of continuous improvement and innovation for the IT Support Team. Support the management of the IT Support Team with other queries as required. Essential Minimum Criteria Experience in an IT Support environment (comfortable using phones and IT systems). Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work, with strong resilience skills. Experience with IT including Microsoft packages Word and Excel. Understanding of Information Technology Infrastructure Library (ITIL) Principles, terminology and processes.