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Ref: 3841 Job Title: Customer Service Manager (Hybrid) Location: Slough Salary: £38,000 - £42,000 plus excellent benefits Hours: 09.00 - 17.30 (Monday to Friday) Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team. You will be supporting, motivating, and coordinating the workload for the team whilst ensuring timeframes and KPI's are met. Main Responsibilities: Manage, support and coordinate the work of the Customer Service team, motivating individuals to meet professional and personal development goals Instil a strong customer service culture and keep the team focussed on resolving complaints within the required timeframes, balancing fair outcomes for customers and commercial outcomes for the business Carry out reviews to ensure complaints are handled within guidelines and timescales and that responses to customers are clear and demonstrate that a thorough investigation has been undertaken Ensure KPI's and Quality Audit results are consistently achieving expectations Ensure any risks are managed through the timely completion of departmental controls Act as escalation point for complaints referred to the Financial Ombudsman Service or any legal cases Ensure relevant statistical information is produced, collated, and analysed to assist in evaluating the efficiency of the team and to inform resource allocation/service improvements Work with other departments to maximise customer satisfaction Experience: 3 years' experience in a management position preferred Complaint handling experience required Demonstrable experience in managing a team of complaint handlers/team leaders Have experience of turning around under performing teams and managing a highly effective operation Please only apply if you match all of the above criteria. S4 is acting as an agency for this role. At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 20 minutes. If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV. Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.
We are looking to recruit a new receptionist . The job would be based in our Uxbridge working full time, Monday to Friday, approx. 40 hours per week Main responsibilities: Answering the phone and taking bookings Issuing receipts Monitoring and reordering supplies Scanning and uploading new forms Updating our mailing list on Constant Contact Compiling monthly staff utilisation figures Getting materials ready for business events - clipboards, contact sheets, leaflets etc Update clinic directory, contact groups on gmail etc Attending monthly team meetings Helping with Powerpoint presentations Help supervise any work - plumbers, electricians, computer support etc. Qualities needed: Professional and friendly manner Good telephone manner Punctual and reliable Calm and unflappable Organised and self- motivated Good at managing and prioritising to-do lists and deadlines Experience of using all MS office packages (MS Word, Excel, Powerpoint) If possible, experience of using schedulers / booking system