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Customer Service Supervisor Southall £30,000 - £31,000 Sheridan ward is excited to be recruiting for a lovely company based in Southall, they are looking for a new Customer Service Supervisor! Do you have strong customer service experience? Do you have previous experience supervising a team of customer service advisors? Do you have excellent communication skills? Do you have good organisational skills? Do you work well within a busy working environment? Customer Service Supervisor Duties: Conduct one to ones and appraisal reviews on performance and behaviors Creating development plans for each employee Issuing weekly reports on individual performance Manage rotas and annual leave requests Conduct investigations and disciplinaries when needed Drive team engagement in call plans Handle customer escalations and complaints Customer Service Supervisor Benefits: Free onsite parking Bonus Pension Life assurance Staff discount