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Customer Service & After Sales Administrator Salary negotiable dependent on experience Daventry, Northants Monday to Thursday 8.30am until 5pm & Friday 8.30am until 4pm Permanent Our long established Daventry client is looking to recruit a permanent Customer Service & After Sales Administrator. Customer Services & After Sales Administrator responsibilities: Providing a warm and friendly first point of contact as a representative of the company to all external contacts Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates Processing of credit card payments via virtual terminal Accurate recording of all customer contact and relevant details within the company contact database (Microsoft Dynamics 365) Releasing orders for shipment to the warehouse accurately and in a timely manner Relaying delivery date changes / updates to customers as and when required Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers to ensure we remain competitive in the market Gradual development of technical product information and applications Where required, delivery and re-stocking of consignment cupboards within customers premises Sourcing of customer requested items from our existing vendor base and beyond where necessary Placing purchase orders with vendors for special order and drop ship requirements Processing paperwork for system generated inventory purchase orders Accurate recording of all vendor contact and relevant details within the company ERP system (Microsoft Navision) Gradual ongoing development of technical product information and applications Fully conversant with works order system and office procedures Assist other team members with transactions when required in other departments Assisting to develop the business in general Providing a warm and friendly first point of contact as a representative of the company to all external contacts Customer Services & After Sales Administrator requirements: Previous experience in customer service environment essential Reliable, good organisational skills, enthusiastic and conscientious Excellent communication skills Happy to learn & train on the technical aspect of our clients product Please apply with a copy of your CV in the first instance CPDaventry The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Purchase Ledger Crick, Northamptonshire Temporary - 3-6 months up to £15.00 per hour Are you meticulous, detail-oriented, and thrive in a role where accuracy is paramount? We're seeking a talented Purchase Ledger Clerk to join our dynamic team! Based in Crick, this position offers an exciting opportunity to manage our purchase ledger with precision and efficiency. As a Purchase Ledger Clerk, you'll play a vital role in ensuring the smooth operation of our financial processes, maintaining accurate records, and processing invoices in a timely manner. Key Responsibilities: Processing high volumes of purchase invoices accurately and efficiently Matching invoices to purchase orders and delivery notes Reconciling supplier statements and resolving discrepancies Managing supplier queries and building positive relationships Assisting with month-end procedures and reporting as required Requirements: Previous experience in a similar purchase ledger role ideally using Navision, but not necessary Strong numerical and analytical skills Excellent attention to detail and accuracy Proficiency in MS Excel and accounting software Ability to work effectively both independently and as part of a team This is an excellent opportunity for a proactive individual looking to further their career in finance. If you're ready to take on a rewarding challenge and make a valuable contribution to our team, apply now! Butler Rose is committed to equality in the workplace and is an equal opportunity employer. Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.