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Liverpool Street Branch Are you super passionate about providing the BEST experience for customers? ? Are you keen for a temporary job in a fun and fast-paced environment? ? Then we want to hear from YOU! ?? Job title: Customer Service Executive (ZENDESK) Company: Furniture/design company! Duration: Monday 20th May - Wednesday 29th May 2024 Salary: £14.36 - 15 p/h Location: Old Street Hours of work: 9.00am - 18:00pm Culture: Dynamic, sociable, fast-paced, and rewarding! ?? The Role: You will be the support to the customers, providing them with a seamless experience and answering inquiries as and when needed! ?????? What will you be doing? ?? Providing an exceptional service for customers, with a real desire to help the customer and resolve their query Providing support to our customers via various platforms Collating, inputting, and reporting data for customer service issues Communicating with other departments within the company for a prompt resolution of customer queries Case management, ensuring all tickets are resolved and updated on the database Does this sound like you? ?? Previous use of ZENDESK and Shopify in a customer service role Adept at understanding a variety of customers and able to adapt responses to suit, applying the right tone Can communicate with customers with empathy and compassion while remaining professional Brilliant customer service skills Can adapt quickly in a fast-moving customer-centric environment Ability to identify issues and implement effective solutions Office Angels Benefits: ? Up to 29 days holiday ?? Recommend a friend scheme ?? Access to free eye care vouchers ?? Temp of the Month awards ? Dedicated Consultant - Your very own Office Angel, who will be on hand for queries and support ?? Pension scheme ?? Able Futures - Mental health support for people in work ?? Employee referral scheme ?? Exclusive perks platform ??? Boost benefit portal- discounts on everyday items from well-known brands including discounts on e-vouchers and cashback with major retailers ?????? If you're ready to join our dynamic and sociable team and make a difference in providing outstanding customer experiences, apply today! ????? NB: If this company and position appeals to you then please apply your CV on-line and please send your CV to Advertised by Office Angels, Liverpool Street. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors. You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership. You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey. You will uphold our company values and handle all franchisee queries in a professional, consistent manner and in line with the Operations Manual and Ensure smooth and timely completion of administrative aspects of Franchisee and end-customer working relationships. This is a Full time, onsite £24-25k, plus company benefits. Duties of the Customer Service Coordinator: Handle incoming calls, emails, WhatsApp, and other social media messages in a professional, friendly manner within given timescales and in-line with company procedures. Deliver a 1st line resolution to customers' sales, technical, marketing, and national account queries. Manage orders through the franchisee order portal, producing all necessary documentation for shipments and handling haulier logistics and queries relating to franchisee orders and deliveries. Process and distribute all national account portal orders, emailed purchase orders and new launches, ensuring that all orders are delivered to time and quality. Handle complaints to resolution using Sage CRM to record all information and track progress. Maintain regular and open communication with outbound calls to the franchisee network, gathering quantitative and qualitative feedback on product, service and local success stories and record in Sage CRM. Page 2 Customer Service Coordinator Jan 2023 Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes. Administer invoices, credit notes and month end processes. Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems. Provide up-to-date, market relevant, technical and product information to franchisees, customers, and internal staff. Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network. Management of departmental product, technical and specialist knowledge management systems ensuring the capability to give accurate and real time information to all our customers. Set-up special order requests, raw materials and product concept requests and communicate decisions. Make valeting course bookings, take payment, and liaise with stakeholders when required highlighting any concerns with course occupancy. Individual management of allocated projects and tasks. The Ideal candidate should possess: Excellent communication and interpersonal skills Friendly and professional telephone manner Ability to communicate with people at all levels. Team orientated & Self-motivated. Able to deal with customers in a calm and composed manner. Highly motivated with a positive attitude Please click "APPLY" or call Ruth Flukes on for more information or email