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Customer Service Administrator Immediate Start 2 Month ongoing full time temporary assignment South Manchester based Company £14.47 per hour 9am-4.30pm Monday to Friday (35 hours a week) Looking for all Manchester based customer service candidates that are immediately available and can commit to a 2 month temporary assignment that will possibly go on longer. Job Duties: Providing inbound customer service advice and support Accurately recording information on the the inhouse system 80% phone based and 20% admin Supporting the team with general administrative duties An ideal candidate will have experience in a fast paced customer service environment and be confident using outlook and and CRM systems Candidates will ideally be available ASAP. The client is looking to interview ASAP Interested Please apply online today!!!
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive on problem-solving, and crave a vibrant work environment, this is your moment to shine. Join in on redefining customer care excellence. ROLE DESCRIPTION In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. MAIN RESPONSIBILITIES Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised. Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced. Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately, and the relevant internal contacts are notified of any risk. Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage. Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice. Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users. SKILLS AND EXPERIENCE Customer service experience is essential. The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs. Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. The ability to work in a fast-paced environment. Able to adapt to change. Can take responsibility of own product knowledge. Able to communicate at different levels throughout the business. About the client The only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart. They are on a mission to transform people management for businesses. They've been making life easier for employers since 2015 with their range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally. They are a people business. The market moves quickly and so do they. They put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind. 47356FA INDMANJ
A new opportunity for a customer care professional! Be part of a small, friendly, exceptionally customer focused team who provide healthcare supplies to patients. Monday - Friday, 20 hours p/wk (working 4 hours p/day, anytime between 9am and 2pm). Excellent benefits to include 25 days' holiday (pro rata) bank holidays. Easily accessible location with free onsite parking available. A leading supplier of healthcare products is recruiting for a part time customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest standards of service to patients and healthcare professionals. Key Responsibilities will include - The role of customer service advisor will work as part of a small, friendly team; you will handle customer enquiries and orders by phone, email and in person; building rapport with both new and regular customers, as well as efficiently supporting community-based nurses. Regular liaison with healthcare professionals regarding patient records and orders. Accurately input and process orders, paying close attention to product codes and quantities. Update patient files and databases - maintaining patient confidentiality at all times. Booking of appointments and delivery dates on behalf of patients and nurses. Handling queries through to satisfactory conclusion. Ensure sufficient stock levels are maintained within the branch. Skills & Experience Required - You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting. You will demonstrate excellent communication skills, both verbal and written. You will take pride in building effective working relationships with the team in which you work, as well as providing the very best customer care. You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities - A 'can do' attitude is essential, as well as a well organised, tidy and methodical approach to work. You will demonstrate efficient administration skills and follow strict operational guidelines. Efficient keyboard and Microsoft Office skills are essential, as well as the ability to work with great attention to detail. Healthcare sector experience would be an advantage, although not essential. To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request.