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Our client, a well-known leading technology company, is looking for a Trilingual Customer Service Coordinator to join their team! In this permanent role, you will be responsible for providing excellent customer support to their EMEA customers in Italian, French and English. Your responsibilities will include: Dealing with a wide range of customers across the EMEA region Providing first-class customer support via email, chat and social media Ensuring that all enquiries are being responded to in a timely manner Dealing with returns and refund requests Entering information into the call management database, monitoring the call escalations and where necessary escalating the call to the next appropriate level of customer service management About you: The ideal candidate will have previous experience in a similar role and strong language skills in English, French AND Italian. It is a great opportunity for someone who enjoys solving problems and helping customers. In return, you will receive a great benefits package, such as holiday allowance, dental scheme, pension scheme and much more! Profile: Fully fluent in French AND Italian Fully fluent in English Experience working in a customer support, customer services, client support role or any office-based experience Demonstrated interpersonal skills and the ability to work as part of a team and independently Strong communication skills: active listening, writing/typing, informal communication Able to commute to Sunbury on Thames on a hybrid basis To apply, please send your CV in English and in Word format to Joana. languagematters is acting as an employment agency in relation to this vacancy.
Part Time Customer Service Coordinator Salary: £24,252 FTE 20 hours per week - school hours daily Wheelchair Service Centre Chessington KT9 1HF Purpose of Job To help create an efficient and effective, friendly and courteous day to day customer Service department. Your role may include....... Main duties and responsibilities Clinical bookings - Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to capacity in line with company KPIs. Raising orders - responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email. Scheduling of orders - Responsible for making contact with service users and agreeing a convenient delivery/collection/repair date within the company KPIs. Engineers daily schedule- Responsible for ensuring engineers are booked daily to capacity. Communication - Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution/outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager. Administration- Responsible for the daily efficient running of all administrative operational systems within the service, in line with procedures. General -You will be assigned to specific areas or tasks associated with Customer Service, but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover the other staff in their absence. Undertake the job inline with company competencies as follows Achieves business results and adds value to the service. Focuses on internal and external customers. Builds and maintains effective teamwork with colleagues. Embraces change. Perform duties according to all company policies, procedures and instructions. This Job description shall not limit your role, you will be also asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops. Key Performance Indicators Orders processed with accuracy. Queries, enquiries and complains resolved with excellent customer service. Completed orders processed in a timely manner. Person Required Skills Excellent Customer Service Skills Excellent communication Skills to interact with internal staff and departments, Prescribers and Service Users Must be able to work off their own initiative as well as part of a team. Computer Literate with good working Knowledge of word and Excel. Excellent telephone manner Excellent organisational skills with a good eye for detail. An enthusiastic and motivated individual who strives to succeed. Must be flexible, adaptable and positive to their approach to work. Knowledge Previous experience within a busy customer service department Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage. Experience with a similar type of role would be beneficial. Qualifications Qualified to GCSE level or equivalent. INDLS