Join our client's dynamic and successful team as a Customer Service Coordinator!
Our client, a professional and thriving business located in Brentwood, is seeking a passionate and dedicated Customer Service Coordinator to become an integral part of their team.
As the Import Customer Service Coordinator, your role is to maintain effective communication and relationships with overseas partners, ensuring the company is always providing the best possible customer services.
A new opportunity has arisen for an Import Customer Service Coordinator to join our client based in Essex who provide global supply chain solutions.
On a day-to-day basis, you will be liaising with customers and colleagues, ensuring all customer spreadsheets and special instructions are correctly followed.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company.
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Daily Duties
Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for both our client and its customers.
Primary Purpose of Role
Up to £32,000 plus uncapped commission and excellent benefit package
As Junior Ocean Pricing Coordinator, you will be required to provide, pricing, quotations and negotiate rates for ocean freight consignments, liaising with customers, shipping lines and overseas agents, negotiating rates, and spot quotations with high levels of customer service at all levels.
Our Client is an International Freight Forwarding company providing international and logistical needs from 3PL to sea, road and air freight.
Due to increased global growth, they are looking to add a Junior Ocean Pricing Coordinator to the team at their Basildon branch.