Looking for either a recent graduate with some phones-based customer interaction behind them, or someone with a solid amount of phones-based customer experience.
WFH: Working week is 3-4 days office, 1-2 days WFH.
This company is known for developing people and giving them a chance to break into the UK's biggest sector, with the most opportunity.
A growing client of ours are seeking an experienced customer care consultant to join their small but growing team, where you will be providing both first and second line support for customers.
You will be taking full ownership and responsibilities for delivering services to their customer base in line with agreed SLA's, and you will receive full training on the specific software product, as well as the market that it is used within.
You will also have the opportunity to work within wider projects throughout the business unit.
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for
Our Client is a membership organisation located in the City.
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