This role is suitable for someone with experience working in a customer service/call centre role, resolving customer queries and complaints in a polite and friendly manner.
We have a fantastic opportunity to join a fast-growing organisation as a Customer Service Representative in Southend on Sea.
Main responsibilities will include the following
Dealing with order queries over the phone, via email and our customer relationship management system.
I am looking for a Customer Service Representative who is committed to providing outstanding customer service in line with client contracts, KPIs, and business deadlines.
This role is ideal for someone with a strong customer focus, excellent communication skills, and the ability to deliver efficient and effective solutions to maximise revenue.
Day to Day of the role
Deliver excellent customer service in a professional manner.
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community.
We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Southend City Council are currently recruiting a team of gardeners to assist the Parks Operations in undertaking the maintenance work in public parks, recreational grounds, sports grounds / golf Courses, floral displays, landscaped areas and similar open spaces within the Borough of Southend's Cemetery & Crematorium.
If you are enthusiastic and motivated to ensure the highest aesthetic standards through a practical frontline approach, this could be a great opportunity for you.