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Our client is looking for a driven individual to join their current team, where you will be the first point of contact with all general enquiries, bookings and other specific information when requested. Working for a growing business who are leaders in their unique market, we are looking to attract individuals from a customer service background, who are keen to develop their skills further, move away from a call centre setting and work in a client and B2B focused role. You will need to be highly driven, self-motivated with a focus on providing a high level of service, representing the company in a positive light. Duties: Supporting clients via telephone, email and the online portal Ensure all queries are responded to within 24 hours Administer and monitor order processing system Due to the industry, you will be handling sensitive data, including laboratory records - ensure GDPA is followed at all times The Individual: Previous customer service / call handling experience Excellent communicator Friendly and professional A strong team player who can also work using their own initiative Able to multi-task and working under pressure Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Do you hold current Customer Service experience? Are you looking to join part of a small, friendly team within a niche industry sector? Our client has an impressive portfolio of products and partners with some of the leading research laboratories to offer well researched tools to support their patients in reaching health & wellbeing across the UK, Europe, The Middle East and Asia. They re looking to employ a highly driven Customer Services Specialist to join the team at an exciting time of growth and development. This is a great opportunity to join a unique health tech company set for rapid expansion. Salary: c£25,000 Start: ASAP Location: Redhill (own transport is required due to rural location) Hours: Monday to Friday, 09:00 to 17:00 Benefits: 24 days holiday bank holidays, Workplace pension, private medical scheme and discounted health and wellbeing tests. Interested? Here's more ... You will play a significant role in the organisation's development and in turn, will have the opportunity for career development and on-going learning. Reporting to the Customer Service Manager, they are looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment. Responsibilities include: Support their clients via telephone and email via the client management system. Ensure all email enquiries are responded to within 24hrs of receipt. Administer and monitor the order processing system. Accurate record keeping on the client management system. Download and record patient results from laboratory partners accurately and on time. Handling sensitive data in accordance with data protection regulations and maintaining confidentiality. Providing practitioners with their patient's results. Ad-hoc office duties. Do you have the required attributes? Demonstrable experience working in a similar role. Excellent call handling and telephone skills. Superb customer service skills. Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems. Thorough attention to detail and excellent organisational skills. Solid time management skills with the ability to prioritise and multitask. Excellent communication and problem-solving skills. A rational thinker under pressure. A strong team player with the ability to work independently using their own initiative. Skills: Customer Service, sales order processing, CRM, Customer care, admin, account handler For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.