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Avenues is a place where people smile, laugh and grow - and achieve extraordinary things. We are well-respected by our professional stakeholders and loved by staff, families and people we support for the quality of what we do. We do it all through our strong, positive and supportive culture, which flows through all our teams and services. We know that well-supported people support people well. We have a fantastic opportunity for full-time Housing Services Manager to join our Property Services team. You'll be need to be willing to travel to our head office in Sidcup where you'll be based and to visit services across all our operating areas therefore it is essential to hold a valid driving licence and have access to your own vehicle. We offer great opportunities to balance work and home through our hybrid working model that enables home working and flexibility of working hours too. In this role you will work with the Head of Property Services and wider teams to provide high quality accommodation and housing services that meet the needs of our customers which are delivered efficiently, effectively and safely. Responsible for delivery of housing management requirements across the group (repairs & maintenance services, rental recovery & tenancy management issues). Delivery of planned maintenance programme. Responsible for procurement and management of property maintenance contractors and services. Ensure that financial issues e.g. rental debt/invoicing issues are identified and resolved quickly. Establish and manage effective external relationships with Housing partners e.g. Local Authority. Ensure we meet statutory obligations for housing, including servicing and certification requirements for buildings & systems (e.g. fire/water/gas and electricity), and superior landlord requirements. Maintain/develop housing systems/processes, liaising with other departments to ensure they are efficient and meet organisational needs. Lead assessment of property costs for budget and rent setting process annually. Please refer to the role profile for full requirements of experience, skills and knowledge needed to be considered for this role. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don't settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. Why join us? We are committed to supporting our employees to achieve a good work-life balance and support flexible working including working from home. Our head office is located in Sidcup, and we have other offices in Hampshire, Surrey, Suffolk, Shropshire, and Kent. We encourage our central services employees to really get to know the organisation and to spend time visiting services, meeting people we support, their families and our support staff. You'll be part of an organisation that takes pride in its values at all levels, making sure the people we support are at the forefront of our decisions. We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce so we would love to hear from anyone who feels is able to take those opportunities to the next level. As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. Benefits: Flexible Working. 31 days holiday inclusive of bank holidays (pro-rata), increasing after to 2 years' service and after 5 years' service. Access to high quality training that supports your career development. Free and confidential 24/7 access to a health portal, counselling and support. Contributory pension scheme with life assurance. Recommend a friend scheme. And more.
We are currently recruiting for a weekend Day Concierge to work at a residential development in Bexleyheath. You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have. You'll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Hours: Friday 2:00pm to 7:00pm and 07:00am to 19:00pm Saturday and Sunday Salary: £18,900 Location: Bexleyheath, Kent Ideally, you'll have all or most of the experience we're asking for: Previous residential or other property experience, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes. Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.