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Job Title: Customer Service Specialist Location: Liverpool, City Centre Salary: £22,000 - £24,000 Hours: Monday - Friday normal business hours As a Customer Service Specialist, you'll be the main point of contact for our client's members. Your job is to handle calls, both incoming and outgoing, and make sure our client's members are well taken care of. We want you to help members and make sure they're happy with the services. Key Tasks: Answer calls from members and help them with their enquires needs. Call members to offer them insurance options. Learn and stay updated on our products and services. Help out your team when it's busy. Join meetings and share any concerns or questions from members. Follow rules to make sure our communications are clear and fair. Extra Duties: Call potential customers who are interested in our services. Keep learning and improving your skills. Requirements: Experience in a call center is helpful but not required. Good at helping customers and handling insurance tasks. Understands the importance of treating customers fairly. Can spot opportunities to offer more products to our members. Comfortable making calls to potential customers. Able to learn and adapt to new tasks.
At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool area Salary: £23788 6 months FTC - with potential to go permanent Fully office based: discussion over hybrid working after training Working hours: 35 hours Reporting into: Team Leader Main Responsibilities to include: To maintain a high standard of customer service through efficient and courteous handling of incoming telephone calls and processing claims in an accurate and timely manner Answer and handle incoming telephone calls in a professional, courteous & timely manner Respond to and resolve customer queries received by email Respond to telephone queries by checking details on the company system Issue claim forms, membership applications and other information to. customers as requested Update the system with changes to membership details by telephone, email or paperless change requests Process claims forms as required Ensure adherence to regulatory and compliance issues at all times Keep team leader informed of any unresolved issues The ideal candidate: Good quality of call handling Accuracy and appropriateness of email responses Ability to resolve queries Efficiency in processing claims Product Knowledge Flexible in covering other areas Accuracy in dealing with paperless change request