We are looking for a Helpdesk Support individual who is available to cover a 3 month Temp contract.
This is a lovely role, working with a super team, and the successful candidate will provide a prompt and efficient frontline telephone and electronic enquiry referral service solution at the first point of contact.
Your main duties will include for Helpdesk Support
Provide information, support and advice to people telephoning and emailing.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
We are seeking someone who has excellent customer service skills, with the ability to communicate at all levels and have office banter at the same time!
We are delighted to be representing a Social Housing organisation based in South East England, who are looking to appoint a new Rent & Service Charge Officer on a initial three month interim assignment.
The client is looking for previous experience of rent and service charge processes and basic accounting principles.
This will be a full-time position offering hybrid working and are offering a competitive hourly rate.