They are seeking an energetic and eager-to-learn Customer Service Executive to join a growing local business.
The successful candidate will manage and process enquiries from subscribers efficiently and effectively, using various communication channels such as email, written correspondence, and inbound calls on behalf of Publisher Clients.
Day-to-day of the role
Respond to inbound calls within the stated KPIs, representing the relevant magazine brand professionally.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.