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Just Recruitment is working with a growing organisation based on the outskirts of Halstead, they are looking for a 'Customer Service Supervisor' to join their client focused team. The key purpose of the role is to be the main point of contact for all client communication, and to be responsible for the delivery of exceptional levels of customer care. Key duties include: Answering and directing telephone calls Answering emails Meeting and greeting site visitors Assisting with the onboarding of our new clients, working closely with the Management team Support our managers to build and maintain the client relationship Support the Management team, with customer service issues, aiming for successful resolution through liaison with all department managers and clients To support the management team, manage client expectations of our capabilities, including actual and potential service achievement Assist the Management team with new client campaigns and procedures to ensure successful implementation and delivery Processing daily system errors Providing software templates to our clients Updating rates on our software Escalating issues to the relevant managers Taking responsibility for complex queries Requirements for this role: Previous experience working in an office or customer-service based role Excellent customer service Excellent verbal and written communication Excellent organisational skills Ability to use Microsoft Word and emails Ability to demonstrate a high level of professionalism, integrity, and commitment Ability to maintain accurate records and file notes Strong administration and organisational skills Ability to manage conflicting priorities, calmly and pragmatically To be considered for this role, you must have access to your own transport due to company location - you must also have a proven background in a customer service based role. Working hours are Monday to Friday 08:30 - 17:30pm
New Job: Part time Customer Service Coordinator You will be providing customer service and sales support to this growing business based between Northampton and Wellingborough. You will be supporting operations, driving excellence in customer service while championing sustainability, sound good? Are you passionate driven and a dynamic individual looking to develop your career but wanting to work part time? Benefits: Working on site at beautiful offices and a great team 25 days holiday Salary: £25000pa Pension and life insurance Hours of work: Monday to Friday 12.00-5.00pm About the Job: As a Customer Service Coordinator, you'll be the linchpin in the team with a mission to provide first class sales and customer service support. Your role will involve coordinating with major construction contractors and assisting companies in achieving their sustainable goals. You will be working from a vibrant office, you'll collaborate closely with clients to tailor flexible solutions, ensuring they hit their KPIs and reduce costs. Customer Service: Prioritise and process customer orders and queries promptly. Investigate and resolve complaints swiftly Foster clear communication with clients and internal teams Collaborate with field sales to ensure service obligations are met and efficiencies maximised. Uphold the companies reputation through high personal standards and warm, welcoming interactions. Operations: Navigate the companies 5 stage process for client and supplier accounts seamlessly. Monitor invoices, ensuring accuracy for smooth invoicing. Identify profit opportunities and maintain meticulous housekeeping on internal systems. Provide stellar admin support when needed, from diary management to maintaining filing systems. Account Management Support: Monitor supplier increases and strategise solutions to maintain project profitability. Offer valuable feedback to directors weekly, contributing to strategic discussions. About you: Thrive in a fast-paced environment with the ability to work both independently and as part of a team. Customer-focused with a knack for problem-solving. Detail-oriented, organised, and adept at meeting deadlines. Strong written and verbal communication skills. Proficient in Microsoft Office and other commonly used IT systems. If you're ready to embark on an exciting journey with a progressive and growing business, where your skills are valued, and your passion for customer service makes a real difference, then we want to hear from you! Contact Esther at Satarah Recruitment for more information